General FAQs

What are some of the features of the course?


Our courses are online. Once you purchase the course you have immediate access to it. You can go in and out of the course at your convenience for up to six months (one year for Notary and Enrolled Agent Exam Review Course). The reading material is built within the course and is presented in an online E-Book format making the reading material portable if you prefer to work offline. Our tax and notary course features automatic grading, a detailed review of your missed quiz questions, and full instructor support. You will have unlimited number of tries to pass the quizzes and the final exams. Discussion forums are available within the course. Once you complete the course with a 70% or better, you have access to print your own certificate of completion.




Can I print the reading material?


The reading material is built within the course in an E-Book format with chapters and can be printed.




How long has your company been in business?


We have been in business since 1995. We have been online since 2001 and are one of the first e-tailers.




If I need additional support after I register for a course, what should I do?


You may email us at info@platinumprostudies.com or call us at 877 315 1772, Monday through Friday from 9:00am to 6:00pm, PT. We also offer Live Chat. We will try to return your email or phone call by the end of the business day.




What are your business hours?


Our business hours are Monday through Friday from 9:00am to 6:00pm, PT.




What is your refund policy?


If you are not completely satisfied with our course, we will offer you a full refund within thirty days of purchasing. No refunds are given for group orders or to students who have submitted more than quiz or any final exams.




How long will I have access to the course for?


You will have access to the course for six months from the date of purchase with the exception of the Enrolled Agent Exam Review Course and our Notary Courses which you will have access to for one year from the date of purchase.




Can I work at my own pace?


Yes, you will work at your own pace and will have access to the course for up to six months from the date of purchase (one year for Enrolled Agent Exam Review Course and Notary Course).





Tax Preparer FAQs

What is a Notary Public?


A Notary Public is a public servant appointed by state government to witness the signing of important documents and administer oaths.




Why are documents notarized?


Documents are notarized to deter fraud and to ensure they are properly executed. An impartial witness (the Notary) identifies signers to screen out impostors and to make sure they have entered into agreements knowingly and willingly.




What are the requirements to become a California Notary Public?


Every person appointed as a Notary Public shall:

  • Be 18 years of age or older (there is no maximum age set by statute) and
  • Be a legal California resident
  • Complete a the mandatory 6 hour course of study approved by the Secretary of State
  • Satisfactorily complete and pass a written examination prescribed by the Secretary of State
  • Clear a background check (information on fingerprinting below)




How do I become a California Notary Public?


Platinum Professional Services offers the California Secretary of State approved Notary Public Course that is 100% online and meets the mandatory, six hour education requirement mandated by the California Secretary of State. This course is approved by the California Secretary of State and fulfills the State six hour education requirement for new and renewing Notary Publics. Click here to learn more about our Notary course.




What happens after I take the course?


After you take the mandatory 6 hour course, you must satisfactorily complete and pass a written examination prescribed by the Secretary of State. CPS administers the testing. Click here for current testing information and schedules.




What do I take to the Exam?


To take the exam you will need:

  • A current photo identification (e.g. California Driver's License or Identification Card issued by the Department of Motor Vehicles or U.S. Passport);
  • A complete and current Notary Public Application;
  • A 2" x 2" color passport photo of yourself;
  • The Proof of Completion certificate of your six-hour approved education course;
  • The registration confirmation letter; and
  • The $40.00 exam and application processing fee (or $20.00 exam fee for applicants who previously took the exam and failed). Payment must be by check or money order made payable to the Secretary of State (cash is not accepted at the exam site).




How many questions are on the test?


There are 45 multiple choice questions and you have 60 minutes to complete the test. You must get 70% or better to pass.




When will I receive my results?


Result Notification: Results from your Notary Public Examination will be emailed (if you provided an email address on the upper right corner of your application) or mailed via USPS approximately 15 business days following the examination. Result information will not be discussed over the phone.

If you listed an email address on your application, a message containing your user name and password will be sent to you from CPScontact@cpshr.us. Receipt of this message indicates we have processed your application.

This message is automatically generated and may not clear any “spam” filters. In this case, the message is likely to be in your “junk” mailbox. Exam results will be ready approximately 15 business days after the exam date.

To view your results notification online, select the “My Account” link located in the toolbar on the right side. Once logged in, select “View Notifications” to see a copy of your exam results letter. Exam results are available approximately 15 business days after the exam date.




What do I do after I pass the Notary test?


Fingerprints are submitted after you pass the state examination. Details are mailed with your testing results. You will need to submit fingerprints via live scan to the Department of Justice and FBI for your thorough background check. Click here for live scan fingerprint locations throughout California. Once you have done this you will wait for your commission paperwork to arrive (8 to 12 weeks from exam date). For renewing notaries, the commission paperwork for the new commission will be mailed out no sooner than 1 month prior to commission expiration.




Do I need any Notary supplies?


Yes, you will need to order your official Notary Public stamp and journal. You can not notarize any documents until you obtain your Notary Public seal and journal. Order your Notary Public Stamp and Journal




Do I need a bond?


Yes, you must obtain a Notary Public Bond. The bond is for the required four year term and $15,000. You must obtain your bond before you are sworn in as a Notary Public at your County Clerk Recorders office. Do not delay, you have only 30 days from the date of the Secretary of State's mailing to obtain your bond and be sworn in as a Notary. Notary Public Bond




How do I keep my commission?


To renew your commission, you will need to take a 3 hour mandatory course every four years. The 3 hour course has all the same knowledge points as the 6 hour course. Therefore, Platinum Professional Services only offers the 6 hour course. You then will be required to take the exam, and submit live scan fingerprints. Learn more about our California Notary Class





Enrolled Agent FAQs

Where does the products shipped from?


I live in Lithuania and all my products are shipped from Lithuania.




What countries do I ship to? What method?


I ship Worldwide, by post. Each parcel will have tracking number. COVID update: From 11 May I learned that some countries doesn't accept parcels on temporary basis and I am not able to ship there. I have added only countries that I can ship to. If you don't find Your country, so probably it restricted incoming parcels.




How much is the shiping cost?


Postage rates are calculated based on your location, the size and weight of your order, so it’s difficult to estimate a general shipping charge. To find out an exact shipping cost, please add your desired items and a delivery address to your basket.




What payment method are possible?


You can pay with Payment card or Paypal




Can I return the goods?


I am trying to put on my website only tested and user-friendly items. I believe you will be happy with the results. If you want to return item before You have used it I will give You full refund after I receive item back to me. Please kindly note I will not make a refund for postage charges. I cannot give you refund for used mold. Please read further FAQ regarding bubbles.




How long does it take for products to arrive?


FeDex delivers within one week. Standard post service from my experience it is usually 2-5 weeks outside EU and 1-2 weeks within EU. If it is already more than 30 days after shipping day (that happens very rarely less than 1%) please kindly let me know and I will initiate searching for parcel procedure, that can be initiated only after 30 days and usualy works really well. All my parcels have reached the destination so far. With current COVID-19 situation I notice delays in orders. It is understandable, having in mind additional load on Post workers. Also my husband advised me that most of the regular Flights are cancelled and they were great help for parcels to travel, now there are quite limited amount of planes (mostly cargo) and parcels might wait longer for desired route. I am trying to monitor all deliveries, but it is quite difficult. So please let me know if 30 days after the parcel been shipped you still cannot see any movement/additional details on tracking page and I will then fill special request to Lithuanian post and then they are starting to search for parcel. They reserve up to 60 days for that procedure. So far all parcels have reached their destination. Let's hope all this Virus situation will not affect this. If you will send me request about Your parcel earlier, there is nothing I will be able to do.




Why you don't have any bubbles?


I am using Pressure pot/chamber for pretty much all my resin castings that physically fit into the pressure chamber. I have purchased my Pressure pot after watching this video. https://youtu.be/oLVJ3Yk1LvY I haven't done any vigorous research and paid quite substantial amount - about 600 EUR. You can definitely find cheaper version, I liked sturdy look of this pot and I am really happy with it. I am using it pretty much every day and I think it was the best investment so far. Actually I really want to buy second one slightly larger. Do I recommend to purchase pressure pot? Let's say at that day I was deciding between additional Jimmy choo pair of shoes and Pressure pot, so that time Jimmy Choo lost. Time shows that I have now returned all the cost I have invested in Pressure pot. But even if not, I wouldn't mind having it. It gives me time. Instead of watching over the resin and catching bubbles, I am just pouring the resin into molds (not necessary crystal molds) and just put it to the pot, turn on the air pump for 2 minutes and leave it for 12 hours under pressure. Then I got flawless results. Each time. Doesn't matter what resin I am using. So I cannnot tell you what is best for you. But it was definitely best for me.




How to convert EUR to USD, INR, RUB, CAD, AUD, GBP etc. ?


You can find Exact rate at Your bank website or Paypal. You can use reference rate to understand value. Open Google, enter: Convert EUR to XXX and probably you will get this website https://www.xe.com/currencyconverter/convert/?Amount=1&From=EUR&To=USD I am using it all the time when purchasing in other currencies than EUR.





Notary FAQs

What is a Notary Public?


A Notary Public is a public servant appointed by state government to witness the signing of important documents and administer oaths.




Why are documents notarized?


Documents are notarized to deter fraud and to ensure they are properly executed. An impartial witness (the Notary) identifies signers to screen out impostors and to make sure they have entered into agreements knowingly and willingly.




What are the requirements to become a California Notary Public?


Every person appointed as a Notary Public shall:

  • Be 18 years of age or older (there is no maximum age set by statute) and
  • Be a legal California resident
  • Complete a the mandatory 6 hour course of study approved by the Secretary of State
  • Satisfactorily complete and pass a written examination prescribed by the Secretary of State
  • Clear a background check (information on fingerprinting below)




How do I become a California Notary Public?


Platinum Professional Services offers the California Secretary of State approved Notary Public Course that is 100% online and meets the mandatory, six hour education requirement mandated by the California Secretary of State. This course is approved by the California Secretary of State and fulfills the State six hour education requirement for new and renewing Notary Publics. Click here to learn more about our Notary course.




What happens after I take the course?


After you take the mandatory 6 hour course, you must satisfactorily complete and pass a written examination prescribed by the Secretary of State. CPS administers the testing. Click here for current testing information and schedules.




What do I take to the Exam?


To take the exam you will need:

  • A current photo identification (e.g. California Driver's License or Identification Card issued by the Department of Motor Vehicles or U.S. Passport);
  • A complete and current Notary Public Application;
  • A 2" x 2" color passport photo of yourself;
  • The Proof of Completion certificate of your six-hour approved education course;
  • The registration confirmation letter; and
  • The $40.00 exam and application processing fee (or $20.00 exam fee for applicants who previously took the exam and failed). Payment must be by check or money order made payable to the Secretary of State (cash is not accepted at the exam site).




How many questions are on the test?


There are 45 multiple choice questions and you have 60 minutes to complete the test. You must get 70% or better to pass.




When will I receive my results?


Result Notification: Results from your Notary Public Examination will be emailed (if you provided an email address on the upper right corner of your application) or mailed via USPS approximately 15 business days following the examination. Result information will not be discussed over the phone.

If you listed an email address on your application, a message containing your user name and password will be sent to you from CPScontact@cpshr.us. Receipt of this message indicates we have processed your application.

This message is automatically generated and may not clear any “spam” filters. In this case, the message is likely to be in your “junk” mailbox. Exam results will be ready approximately 15 business days after the exam date.

To view your results notification online, select the “My Account” link located in the toolbar on the right side. Once logged in, select “View Notifications” to see a copy of your exam results letter. Exam results are available approximately 15 business days after the exam date.




What do I do after I pass the Notary test?


Fingerprints are submitted after you pass the state examination. Details are mailed with your testing results. You will need to submit fingerprints via live scan to the Department of Justice and FBI for your thorough background check. Click here for live scan fingerprint locations throughout California. Once you have done this you will wait for your commission paperwork to arrive (8 to 12 weeks from exam date). For renewing notaries, the commission paperwork for the new commission will be mailed out no sooner than 1 month prior to commission expiration.




Do I need any Notary supplies?


Yes, you will need to order your official Notary Public stamp and journal. You can not notarize any documents until you obtain your Notary Public seal and journal. Order your Notary Public Stamp and Journal




Do I need a bond?


Yes, you must obtain a Notary Public Bond. The bond is for the required four year term and $15,000. You must obtain your bond before you are sworn in as a Notary Public at your County Clerk Recorders office. Do not delay, you have only 30 days from the date of the Secretary of State's mailing to obtain your bond and be sworn in as a Notary. Notary Public Bond




How do I keep my commission?


To renew your commission, you will need to take a 3 hour mandatory course every four years. The 3 hour course has all the same knowledge points as the 6 hour course. Therefore, Platinum Professional Services only offers the 6 hour course. You then will be required to take the exam, and submit live scan fingerprints. Learn more about our California Notary Class





CPA FAQs

What are some of the features of the course?


Our courses are online. Once you purchase the course you have immediate access to it. You can go in and out of the course at your convenience for up to six months (one year for Notary and Enrolled Agent Exam Review Course). The reading material is built within the course and is presented in an online E-Book format making the reading material portable if you prefer to work offline. Our tax and notary course features automatic grading, a detailed review of your missed quiz questions, and full instructor support. You will have unlimited number of tries to pass the quizzes and the final exams. Discussion forums are available within the course. Once you complete the course with a 70% or better, you have access to print your own certificate of completion.




Can I print the reading material?


The reading material is built within the course in an E-Book format with chapters and can be printed.




How long has your company been in business?


We have been in business since 1995. We have been online since 2001 and are one of the first e-tailers.




If I need additional support after I register for a course, what should I do?


You may email us at info@platinumprostudies.com or call us at 877 315 1772, Monday through Friday from 9:00am to 6:00pm, PT. We also offer Live Chat. We will try to return your email or phone call by the end of the business day.




What are your business hours?


Our business hours are Monday through Friday from 9:00am to 6:00pm, PT.




What is your refund policy?


If you are not completely satisfied with our course, we will offer you a full refund within thirty days of purchasing. No refunds are given for group orders or to students who have submitted more than quiz or any final exams.




How long will I have access to the course for?


You will have access to the course for six months from the date of purchase with the exception of the Enrolled Agent Exam Review Course and our Notary Courses which you will have access to for one year from the date of purchase.




Can I work at my own pace?


Yes, you will work at your own pace and will have access to the course for up to six months from the date of purchase (one year for Enrolled Agent Exam Review Course and Notary Course).





 
 
 
 
 

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